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Alumni Directory Project
Enhancing Western Kentucky University alumi network is a priority for WKU. As an important step in strengthening our connection to alumni, Western Kentucky University has partnered with Publishing Concepts (PCI) and will be undertaking a data verification project and creation of a new alumni directory. This directory will assist alumni in engaging with one another and the University.
PCI will be verifying the accuracy of current alumni data on file and will begin mailing postcards in early 2025. The communication requests alumni members to call a telephone number to verify or update their alumni profile on their own. When members call, they will be offered an opportunity to purchase a printed or digital directory as well as Western Kentucky University merchandise. Alumni are under no obligation to purchase anything. Regardless of whether alumni purchase the directory, Western Kentucky University thanks you for updating your information.
For more information and Frequently Asked Questions about this project, please see below.
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I received an email/postcard/phone call from a company asking for my personal information and said they were working with Western Kentucky University. Is this a legitimate project?
Yes, this project is legit! Western Kentucky University has partnered with PCI (also known as Publishing Concepts) to produce our new alumni directory.
PCI is a family-owned business based in Dallas, TX that has published directories for educational institutions, fraternities, sororities and military organizations across the nation for over 100 years. This project allows Western Kentucky University to receive important updates to our database so we can better serve our alumni.
For more information and Frequently Asked Questions about this project, please see below.
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Does Western Kentucky University benefit from this at all?
Yes, in a few different ways:
Updated Information – allows us to effectively communicate with and engage alumni.
Legacy – sharing and collecting stories preserves the history of our school.
Revenue – generates donation revenue for alumni programs.
Pride – wearing apparel shows support and love for our school
I would like to verify or update my information. How can I do this?
If you received a postcard or an email with a telephone number, you may call the number to speak with a real, live human being representing the Western Kentucky University Directory project. They will verify the information we have on file for you and make any updates where needed.
If you received an email with an embedded link, simply click the link to go to the online site, and review your information.
If you did not receive a postcard or email, you may call the dedicated Western Kentucky University update line at (888)-839-3703.
If you are living internationally or are unable to call the update line, please email customerservice@publishingconcepts.com. PCI will send you a personalized link to update your information.
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I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Contact PCI’s customer service help desk at
800-982-1590 or customerservice@publishingconcepts.com, and they will take care of this for you!
Can I choose what information prints in the directory?
When you call to update your information, you can tell the representative if you prefer any of your information be excluded.
You can also communicate your preferences to PCI’s customer service help desk at:
1-800-982-1590
How do I know my information will only be used for directory purposes?
Member privacy is held with the utmost importance to Western Kentucky University, and PCI is committed to protecting your information. The names, addresses and information provided to PCI for the publication of the directory will be held confidential by PCI, except to the extent that they are utilized in, or in the preparation of, the directory and except as required by court order or law.
When will I receive my directory?
The total duration of the project from initial outreach to directory release is approximately 12 months.
Please feel free to contact PCI’s customer service help desk at:
1-800-982-1590 or customerservice@publishingconcepts.com for any questions or concerns.